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HEALTH OF EMPLOYEES AND GUESTS:
The well-being and safety of our guests are a fundamental part of our hotel, being the
priority number one.
For this reason, the guidelines on safety and hygiene were implemented in order to
prevent the spread of the COVID-19 virus and protect the health of themselves.
The social areas, such as swimming pool, gym, private rooms, will remain closed in order to
maintain the safety of our guests and employees.
Antibacterial stations were placed to disinfect the hands of all the entrances of the
hotel, reception area, elevators and bathrooms.
The reception staff has a screen avoiding contact with guests and
other personnel, likewise must wear at all times du mouth cover
Properly, they will wear gloves when making an exchange with our guests.
Signs were placed in front of the counter where guests should be placed in order
to maintain proper physical distance.
Room Keys: All keys are pre-disinfected before being provided to
Survey: before making Check-in, the receptionist gives the future guest a meeting
(attached), where certain important points are pointed out that will help us as a red light for
prevent any possible contagion. (It is required to answer the survey to access the
hotel as a guest).
Taking temperature: the temperature of the guests will be taken upon arrival,
anyone showing a temperature above 38 ° C / 100.4 ° F will be transferred to
a private area, where after a few minutes your temperature will be taken again if the
thermometer marks the same temperature the proposal will be made to take it to some unit
medical, since guests with temperature will not be able to enter the hotel as
virus preventive measure.
Signs: Signs have been placed in all internal areas of the hotel in order to
remind our guests and employees how important it is to follow the protocols of
safety and hygiene and keep a healthy distance during this contingency.
Elevator: The use of the elevator is only with two people keeping their distance for such
For this reason, signs were placed inside the elevator where each of the
guests or staff using it.